Payment & Refund Policy.
Transparent pricing, verified payments, and fair refunds across every payment method we support in Pakistan.
Accepted payment methods
JazzCash
Pay with your JazzCash mobile wallet. After submitting your subscription or call-credit application, transfer the exact package amount to our official JazzCash merchant account (details are shown on the confirmation screen and emailed to you). Share the transaction ID / TID in your dashboard or with support@resqlives.com so our team can verify and activate your order, usually within 2 business hours.
EasyPaisa
Pay with your EasyPaisa mobile wallet. Transfer the exact package amount to our official EasyPaisa merchant account shown after checkout. Keep your transaction ID (TRX ID) — our verification team matches it against incoming transfers before provisioning your QR code and call credits.
Debit / Credit Cards
Card payments (Visa, Mastercard, and local debit cards) are processed through our verified payment gateway partners. Card details are handled exclusively by the PCI-DSS compliant gateway — ResQlives never sees or stores your full card number. A payment receipt is emailed to you automatically.
Bank Transfer
Direct bank transfer (IBFT / online banking) to our company account. Account details are provided on the confirmation screen. Please use your order number as the transfer reference so verification is instant.
Cash on Delivery (COD)
Available for physical QR card subscriptions within our delivery network. Pay in cash to the courier when your QR card arrives. COD orders are activated after the courier confirms collection.
Refunds & disputes
Manual Verification Window
Wallet and bank-transfer payments are verified manually by our finance team, typically within 2 business hours (9 AM – 9 PM PKT, 7 days a week). Your subscription status will show as "Pending Verification" until then. If verification takes longer than 24 hours, contact support@resqlives.com with your transaction ID.
Refund Eligibility
You may request a full refund within 7 days of payment if your QR card has not been shipped and your subscription has not been activated. Once a QR code is activated or call credits are consumed, the payment becomes non-refundable, except in cases of duplicate payment or a proven service fault on our side. Refunds are issued to the original payment method within 7–14 business days.
Duplicate & Failed Payments
If you were charged twice or paid for an order that never appeared in your dashboard, email billing@resqlives.com with both transaction IDs. Confirmed duplicates are refunded in full or converted to call credits at your choice.
Disputes & Chargebacks
Before raising a bank dispute or chargeback, please contact billing@resqlives.com — most issues are resolved within 48 hours. Chargebacks filed without prior contact may lead to suspension of the associated QR subscriptions until the dispute is settled, per our Terms of Service.